Customer Service Policy

Our customer service policy is designed to ensure a smooth, transparent, and satisfying shopping experience for every customer. We are committed to providing timely support, clear guidelines, and fair solutions to address any questions or concerns you may have throughout your shopping journey.

1. Contact Information

For any inquiries, feedback, or support needs, please visit the Contact Us page on our website. Our dedicated customer service team will respond to your messages promptly, ensuring your questions are addressed thoroughly and efficiently. We strive to provide timely assistance to help resolve any issues you may encounter.

2. Shipping & Customs Policy

All products come with free worldwide shipping, with no minimum order requirement. We bear all customs duties and related fees, so customers will not be responsible for any additional charges. Orders are dispatched within 1-3 days after placement, and the estimated delivery time is 6-12 days, ensuring you receive your order quickly and hassle-free.

3. Return & Refund Policy

We offer a 60-day return policy for all products, allowing you to shop with confidence. If you are not satisfied with your order, you may initiate a return within 60 days of receipt. Once we receive and verify the returned items, we will process your refund within 5-10 days. Refunds will be issued in the same currency as the original transaction (USD).

4. Transaction Currency

All transactions on our website are conducted in USD (United States Dollars) to ensure consistency and convenience for our customers. This simplifies the payment process and eliminates any currency conversion confusion, providing a seamless shopping experience.

5. Quality Assurance & Support

We stand behind the quality of our products, ensuring each batch meets our high standards for taste and quality. If you receive a defective or damaged product, please contact our customer service through the Contact Us page, and we will provide a suitable solution, including replacement or refund, free of charge.